Web Development Support Ticket System

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Support Ticket System – osTicket

Support ticket system development package at web-development-1.com includes osTicket support ticket system php based software.

The open source osTicket is the mostly used support ticket system. The software can seamlessly integrate all the inquiries arrived through phone, email and other website-based forms of communication into much simpler website interfaces, which are convenient to use and can be used by multiple. With osTicket, it is easy to organize, manage and archive all the responses and support requests in a singular location and provide the customers with the responsiveness and accountability they deserve.

The core features of osTicket support ticket system include:

  • Website and Email Support that allows tickets to be generated through email, phone or online assuring flexibility of mapping and configuration
  • Automatic response process with which automatic replies are sent out with the opening of a new ticket or the receipt of a message
  • Mail templates with customizable features
  • Canned Reply System that provides previously defined responses for the regularly asked questions Predefined responses for frequently asked questions.
  • Addition of the internal notes to the tickets
  • Help Topics for website tickets: Configurable help topics that answer the inquiries without revealing the priorities and internal departments
  • Alerts and Notices through emails to keep the staff and clients updated Configurable and flexible settings.
  • Access based on roles: Group and department based access level of the control staff
  • Assigning and transferring tickets to the staff and department
  • No registration or user account is required
  • Support History archives all the responses and support requests

 


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